Due to internal delays with the United States Postal System (USPS), many shipments are experiencing extended delivery time delays at this time. Tracking links are taking longer to update as well.
Packages are not lost and we have been reassured that all orders will be delivered. As states start closing again, we are expecting more delays like this through the end of the year. Media Mail may take 4-6 weeks to deliver at this time. First class and Priority mail may take up to 10 business days to deliver. We appreciate your support of our stores and your continued patience.
Additionally, all international orders shipped outside of the US can be expected to take 2-12 weeks to deliver as a result of COVID causing a reduction in flights, customs delays, new protocols, etc. that are impacting delivery times.
Orders that are not on pre order at the time the order is placed, may take 10-14 business days to ship per our policy at this time.
We understand how frustrating this is and we have increased our production and shipping staff in order to turn around orders as quickly as possible, however, COVID has also impacted our suppliers and that has caused delays in receiving merch as well. If you already placed an order that has not yet been shipped and you would like to cancel your order, please fill out our CANCELLATION REQUEST FORM
If your order has already been shipped and your tracking link has not updated or you believe there has been a delay, please allow additional time for USPS to catch up. For domestic orders, if it has been past 30 days since the shipment date, please contact us at firstname.lastname@example.org and we will determine the best course of action for your order. For international orders, please contact us after 75 days.
Per our website and policy, no refunds are being issued for delayed mail at this time. The timelines listed above have been provided by our partners and are always subject to change.
Due to increased volume, our Customer Service department is delayed as well. Please allow 10-14 business days for a response and please see our store FAQs to find answers to your questions.
Again, we are sorry for any inconvenience and we appreciate your order and your support.
Thank you and stay safe,
Derek + Steez Brand