At this time, it may take 10-14 days in order for your package to be shipped out. Due to COVID related delays with the United States Postal System (USPS), many shipments with that method are experiencing delays of 30-45 days for all classes of USPS mail. Tracking links are taking longer to update as well. Packages are not lost and we have been reassured that all orders will be delivered. As states start closing again, we are expecting more delays like this through the end of the year. We appreciate your support and understanding during these trying times.
Additionally, all international orders shipped outside of the US are taking 4-12 weeks to deliver due to delays at customs as well as COVID related outages all over the globe. Please see our COVID statement for more details. Check your e-mail for a shipping confirmation with a tracking number. Pre-orders will ship when the product is produced, arrives at our warehouse, or is otherwise released, and the circumstances will vary depending on the artist store and campaign. Estimated shipping time for items on pre-order refers to the time from when the pre-order promotion ends and shipping can begin. Shipping on pre-orders will not be refunded unless the whole order is refunded. Additionally, please note that the estimate listed in our shipping methods refers to transit time after the package has left our facility.
Please note that international orders will take longer to arrive, as we ship from the United States. The timeframe we provide is an estimate, as we can never guarantee a time frame for international packages due to customs, delays, etc. Additionally, some countries will charge the receiver a customs fee for out of country purchases before delivering a package. We will not be liable for these extra customs fees. Please contact your local post office or customs office with your questions.
Additionally, please note when we are shipping a package internationally via DHL or USPS, they will hand the package over to your local post office. At that point, the package may then have to go through customs before it is delivered to you. Once the packages leave our facility, we no longer have control over the delivery process and are unable to make changes to your address.
If your package is marked delivered and you do not have it or your post office has not updated tracking once it gets to your country, we require that you reach out to your local post office for further information before we can start any claim process.
We charge sales taxes on all orders shipped to an Illinois address to comply with our state and local sales tax laws. Items are taxed at 8.0%.
If an order was returned to sender, we will wait for the package to arrive back to our facility and re-ship once we receive it. Prior to reshipping the additional package, customers will be sent an invoice to pay a return to sender fee and re shipment fee. Once the Invoice is paid, the package will be reshipped. If the customer does not want the package reshipped, and we shipped to the address provided at checkout, only the cost of the item will be refunded. Original Shipping costs will not be refunded. Please note that International orders that are returned to sender will be refunded on the cost of the item. Original Shipping costs will not be refunded. These packages will not be re-shipped.
The estimate listed in our shipping methods refers to transit time after the package has left our facility. We are not responsible for USPS/DHL delays, and shipping refunds will not be issued for these types of occurrences.